Shipping policy

🐾 Shipping Policy

Order Processing Time

All orders are processed within 1–3 days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Origin

All products are shipped directly from our international fulfillment center in China.

Estimated Delivery Time

Estimated delivery time to the United States and most European countries:

7–20 business days

Delivery times may vary depending on destination, customs processing, and local postal services.

Please note that shipping times are estimates and not guaranteed.

Shipping Fees

Shipping fees (if applicable) will be calculated at checkout.

From time to time, we may offer free shipping promotions.

Tracking Information

All orders include tracking information.

Please allow 3–7 business days for tracking information to update after shipment.

If you have not received tracking details within 5 business days, please contact us.

Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, or taxes imposed by the destination country.

These charges are the responsibility of the customer.

Delays

We are not responsible for delays caused by:

  • Customs inspections

  • Weather conditions

  • Carrier disruptions

  • Incorrect shipping information was provided by the customer

If your package is significantly delayed, please contact us, and we will assist you.

Lost Packages

If tracking shows delivered but you did not receive your package, please contact your local postal carrier first.

If your package is confirmed lost in transit, please contact us within 15 days of the estimated delivery window.

Contact Us

For any shipping-related questions, please contact:

airsupplycn009@gmail.com