Refund policy

Refund & After-Sales Policy

At Meowlii, we are committed to providing safe and enjoyable products for your pets.

30-Day After-Sales Support

We offer 30 days of after-sales support starting from the date your order is delivered.

If you experience any issues with your item, please contact us at:

airsupplycn009@gmail.com

Please include:

  • Your order number

  • Clear photos or videos showing the issue

We will respond within 48 hours.

Damaged, Defective, or Incorrect Items

If your item arrives:

  • Damaged

  • Defective

  • Not functioning properly

  • Incorrect item received

You may choose:

  • A free replacement
    OR

  • A full refund

No return is required for approved quality-related claims.

Non-Quality Issues

Due to international shipping costs, we do not accept returns or refunds for:

  • Change of mind

  • Ordering the wrong item

  • Minor color differences due to screen settings

  • Shipping delays within the stated delivery timeframe

Please review product descriptions carefully before placing your order.

Returns

We do not require customers to return items for quality-related issues unless specifically requested.

Unauthorized returns will not be accepted.

Shipping Information

Orders ship from China and typically arrive within 12–20 business days.
All orders include tracking information.

Delivery times may vary depending on destination and customs processing.

European Union Customers

For orders shipped to the European Union, customers may request cancellation within 14 days of delivery in accordance with local consumer protection laws.

Items must be unused and in original condition. Return shipping costs are the responsibility of the customer.

Refund Processing

If your refund is approved:

  • Refunds will be issued to your original payment method

  • Processing time: 5–10 business days

Please note that banks or payment providers may require additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us.